Guides | Bow River Hearing

Guidesjoel2020-06-15T18:15:41-06:00

01 | A Guide to Understanding Hearing Loss

This Helpful Guide Includes:
How to maintain healthy hearing, signs of hearing loss, what to do if you feel you have a hearing loss, how often you should have your hearing checked.

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02 | A Guide to Tinnitus

Who Should Download This Guide?
If you feel that you or a loved one may have signs of tinnitus, this quick guide is a great place to start.

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03 | A Guide to Buying Hearing Aids

This Ultimate Guide Includes:
Various hearing aid features, pricing and financial assistance, comparison of different manufacturers, what to expect from your hearing care providers and hearing aids

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Connect Hearing

4.9

Dulce Gómez

14:17 21 Apr 21

Winkie goes above and beyond with the service provided in this location. All staff is very a knowledgeable and kind.

Patrick Deer

22:30 26 Mar 21

Fantastic location and incredibly knowledgable staff. Lucy was very friendly and professional, can't recommend this place enough!read more

Jadester D

20:58 26 Mar 21

The place is very neat, cute, and safety procedures in place for covid that is good! All staff are very well mannered and professional and friendly, and shows support with ur concerns and explains everything to your satisfactory. Seen Lucy Guo, Catherine Ngan and Winkie Pang, so pleasant. I will be going back there again I’m very satisfied with my visit and will recommend them to all. Tyread more

Tim Laska

22:00 11 Feb 21

Outstanding service and excellent experience. All of the staff are very friendly and helpful! My 90 year old father-in-law has no hearing in one ear, only about 10% in the other and is a little difficult. Lucy was extremely patient and kind. She evaluated his hearing and set him with an appropriate set of hearing aids for his issues. The results have been an extraordinary improvement in his ability to communicate and overall quality of life. I can’t have imagined a better experience and outcome. Thank you very much.read more

Anissa S

01:47 05 Jan 21

Excellent service. Friendly stuff and very attentive. I was pleased by the assessment done and the information received. Lucy Guo was very knowledgeable! She was very patient and took her time getting to know me to help me chose the right hearing aid. She was not pushy and seemed truly concerned about my disability. She also provided me with options to chose from. I am very pleased and would recommend this place.read more

Cathy Sawatzky

20:32 24 Nov 20

I am on my second pair of hearing aids and with confidence based on service received have purchased them from Bow River. I have found them to be thorough in their evaluation and the follow up adjustments. As I became accustom to wearing them knowing they were there to ensure that I received the benefit of improved hearing which improved my interaction with family and friends. I am a very satisfied client of Bow River Hearing. Eckyread more

Vern Rogers

22:59 13 Nov 20

I've had nothing but a wonderful experience with Lucy and her associates...She (they) have been very patient and understanding while helping me with my needs....If i could give 6 stars ,I would!read more

Rick T

15:55 16 Oct 20

My hearing was tested by these folks a short time ago. The young lady looking after me, Tracy Wentzel, was extremely professional. She explained every step of the process, why it was being done and what the results were. My appointment started reasonable close to the booking time and overall it was a great experience. I would happily recommend their services!read more

Evan Morcom

04:17 21 Sep 20

I fell on my jaw causing me lots of problems with my ears popping and uncomfortable pressure. I was sent here for a simple hearing test and David was great and very informative. I’m now pointed in the right direction to get myself fixed! Thank you, great place.read more

Ahlam Said

02:04 17 Sep 20

My experience with this location has been wonderful. Winnie is just the kindest and most helpful and knows so much about whats going on. David has been amazing during Covid-19. Lucy really helped me out the most. She gets the patient the most benefits out of their HA, I cant wait to work with her more. Stella has solutions for many HA related issues, she also has very gentle hands. I only got to meet Shanon once but she was awesome as well !read more

Mimi M

22:13 12 Aug 20

My mom just purchased hearing aids from the Crescent Heights location. Staff was very friendly and waiting area was bright and clean. Lucy was very helpful and patient as she explained the different types of hearing aids available. She helped my mom picked a model that had the best fit. She took her time and answered all of our questions. Would highly recommend Lucy and this location to everyone.read more

Tarlok Chugh

02:12 20 Jul 20

I went for my appointment at Bow River Hearing, Downtown Calgary on 16th July. I found Zar Rubab very Professional, Pleasant and Helpful. She has patience, listens and guide properly. Even on the phone her response is very pleasant with clarity. God Bless her.read more

Ask Me

21:39 17 Jun 20

Friendly people! On time preparation, patiently explanation, highly recommend!

Edmond So

01:10 01 Mar 20

We had the best experience working with the staff at Bow River Hearing, from the moment we walked in, we were greeted warmly by Winkie, her bilingual language skills had greatly assisted with my 96 year old grandma, she thoroughly explained every aspect of setting up the device, and was knowledgable and informative. The whole process was extremely enjoyable, my grandma had a fantastic experience dealing with her. The technician Lucy was also very knowledgable and detailed oriented. She was able to address all the questions my grandma had for the device. I would definitely recommend my friends and family to Bow River Hearing.read more

Jim Ashman

00:52 27 Dec 19

My wife & I both have a hearing impairment. We have each recently required a new set of hearing aids and have used the services of Bow River Hearing at Holy Cross on 2nd St. SW in Calgary. We have been extremely pleased with both the quality of the service & the helpful attitude demonstrated by all the staff. The hearing aids are highly effective and have been easy to use. If we have any questions, the staff have taken the time to resolve our concerns. It is clear to me that the staff are highly professional and have a deep concern for the welfare of their clients. They are to be commended for their level of care.read more

Melissa Gardner

14:03 20 Dec 19

My experience at Bow River was very good. David and all of the front of office staff provided prompt, informative and friendly service and care. I learned more about how my ears work/don't work than I ever had before and by the time I left with my hearing aids I felt confident in being able to manage them. This has proven to be the case. I have had no difficulty with any aspect of their use or care due to the time David took to ensure I had the information I needed.read more

Sara Arsenault

17:55 19 Dec 19

My father recently had an appointment with Sara. He said she was so kind, very helpful and he appreciated her level of care. He requires additional at this stage in his life, and her taking the time to make the appointment so great means a lot to me. From one Sara to another, thank you, you rock!read more

Mike Tang

04:56 15 Dec 19

My dad visited this location for a couple of times and decided to purchase hearing aids last week. Lucy has provided excellent services. She is very knowledgeable, kind and patient.read more

Narinder Sidhu

21:49 02 Dec 19

We are very impressed with how Doug and Zar treated our parents and they felt very comfortable throughout the whole process even with the language barrier. Doug went above and beyond getting answers to our questions searched with great patience and effort about the radiation effects on the devices. He responded to all our emails and phone calls very promptly. Excellent patient care!!!read more

Charlotte Engler

17:12 05 Nov 19

19 years ago I started having ringing in my ears( tinnitus). I told my doctor and he asked if it was loud enough that I needed “white noise “to sleep. I didn’t want it to get worse, so I quit singing in my church choir, as that made it louder. It remained fairly constant over the years, but gradually got a bit worse. I heard that hearing aids help so I got a hearing test 2 years ago at Bow River Hearing where my friend went. I had some hearing loss and began wearing hearing aids. They have made a great difference. Now I’m only conscious of slight ringing if I think or talk about it, mostly no tinnitus at all. My husband and I are in our 70’s and x country ski, hike, play tennis and kayak. They even kept working when I fell out of my kayak a month ago!! ( I was only under the water a few seconds). I highly recommend Bow River Hearing and David Lee, their tinnitus specialist.read more

Yongtao Zhu

05:42 01 Nov 19

My mother-in-law has purchased hearing aids from this location last summer. Lucy has been helped us for testing and all follow-up services since then. She is extremely patient, friendly and knowledgeable. Much appreciated again!!read more

Joanna Walsh

02:15 04 Oct 19

"Driven by our patients' needs." This is exactly what I experienced from Lacey and Zar. Lacey listened patiently to my hearing problem and immediately suggested the best way to proceed. She treated me with respect and care. I recommend this practice highly! Zar was also professional and caring. The Mission Area is blessed to have them!read more

cecil keefer

22:21 09 Sep 19

Fantastic staff...excellent treatment and examination.

Larry Cashion

18:38 08 Jul 19

I am a visitor from the USA and one of my hearing aids stopped working. I called the Mission office and Lacey agreed to look at it right away. Her team repaired it promptly. They were friendly, competent, and effective. Calgary is fortunate to have have such a fine resource for people with hearing difficulties. Larry from New Yorkread more

Sabrina Slade

18:18 28 Jun 19

Had the pleasure of working with Lucy in acquiring my very first pair of hearing aids. She is absolutely so kind, helpful and informative. I told her on my last visit, she changed my life! The girls at the front desk are fantastic too!! Just a great place to go for your hearing needs!read more

Carlos Mancia

23:54 24 Jun 19

Always great service and very pleasant to deal with the staff

Ralph Hall

17:03 05 Jun 19

I am pleased to give a heartfull recommendation for Lucy Guo. Lucy is a very caring person making sure that you understand what your hearing situation is and what she is conveying to you. Very professional.read more

j mizz

01:52 29 Mar 19

Great place to go for hearing aid needs. The staff are extremely helpful and knowledgeable. To very good care of my mother, who had many questions. They patiently and clearly answered her questions, showing their great care. Highly recommend!read more

j mizz

01:52 29 Mar 19

Alaina Glaser

05:19 25 Feb 19

An absolutely positive experience. Staff is very warm, genuine, and knowledgeable. Thank you! 02/16 Crescent Heights Clinic.read more

Bob Miller

18:37 14 Feb 19

Excellent and friendly service - could not have asked for better assessment, care and follow-up through my hearing adjustment process. Perfect in every way! Thanks team.read more

K George

18:44 17 Jan 19

I went to Bow River Hearing for sleep molds. Heather was very helpful explaining the different options and has amazing customer service.read more

ann afable

22:40 18 Dec 18

The staff were very helpful when i first booked an appointment . As soon as we came in we.were helped right away . Lucy Guo is very professional and was very helpful explaining to us what we need to know. We were very satisfied with the treatment . We will recommend this clinic to our friends.read more

Cora Tadeo

22:08 23 Oct 18

My experience with Bow River has been great. Lucy Guo helped me to remove my wax in short notice and Helena helped me to make this appointment immediately. It improved my hearing immensely.read more

Donald Nguyen

03:30 19 Sep 18

Defiantly one of the best places I've been to. The staff, particularly Lucy, was nice, and went above and beyond what I expected of them. They cared about the human element, and understand the stress that I went through. Can't give them enough credit for their hard work.read more

James Lang

23:35 11 Sep 18

To Dr Lucy Guo, and Helena at the front, thank you so much for my pleasant professional experience. Your patience and expertise are second to none. Highly appreciated and recommended.read more

Sana Ahmed

19:19 28 Aug 18

I was very hesitant to try hearing aids at first but the team at bow river hearing took the time to explain everything and ease me in. I saw Brooke the first time and saw Prab for my check up today and I can honestly say you will get exceptional service with anyone you see here. The staff is beyond amazing. Thank you again and I will definitely recommend bow river to all my friendsread more

Harman Sidhu

01:32 28 Aug 18

This is a great clinic with wonderful staff that are polite and understanding for any appointment changes or specific accommodations. I had brought my father in to get a custom device made for his hearing and we both walked out very happy with the professionalism of the staff and quality of the service. Prabh particularly was great to us and we will for sure recommend this clinic to our friends and family.read more

Gary Sekhon

00:58 28 Aug 18

Had a very positive experience after bringing in my mother for a visit recently. My mom was able to get some much needed relief! Thanks so much, especially Prabh for going above and beyond to us out.read more

Pearl Molloy

23:32 25 Aug 18

Excellent service for my 94 year old mom. Lucy was very patient, kind and helpful. Helena and Brook was exceptionally kind as well. Not too many businesses like this anymore. We were lucky to find them. I do not hesitate to recommend them.read more

Nancy Lu

01:47 25 Aug 18

I had a great experience getting my hearing tested with Lucy. She was very professional and explained everything in a way I understood. Great place, and very friendly staff!read more

Glenna J

02:48 16 Aug 18

My mother broke her hearing aid and when I called to describe the problem the receptionist invited me to simply stop in at my convenience and she would look at the hearing aid. I did stop in the same day I called. I walked through the door gave the receptionist my hearing aid and proceeded to sit down and wait. I sat for no more than three or four minutes when they brought back the repaired hearing aid and I was on my way. Very professional and friendly place to buy your hearing aid from not to mention outstanding service! G Jacobsenread more

Dwayne Alahakkone

18:10 11 Aug 18

I'm a musician and needed in ear monitors, so i got my ear flushed and had ear impressions made for a company i ordered through. They also do IEM's here too, but i already had my mind set on the company i chose. My right ear is pretty small, so Lacey said that i could come back and get another one done for free if the company who is doing my IEM's says that they need another one. The process was very relaxing and the staff were very attentive. We had tea made while we waited too, which was nice. I'll go back for future ear flushings if needed. Booking an appointment was also easy. That and good friendly service is a hard thing to find these days.read more

Delmi Molina

04:09 10 Aug 18

Met with Brooke for my appointment today and could not be more pleased, she is very pleasant, very thorough and friendly. Made me feel comfortable and made sure I understood everything about my hearing concerns. Receptionists provided excellent customer service.read more

Mackenzie Morey

17:15 09 Aug 18

Great place to work! They really go above and beyond to make everyone feel like family.

Fan Xiao Feng

15:37 07 Aug 18

I have worn hearing aids for two years, 14 hours a day. They have become an integral part of my life. I recently went in for a 2 year check up and, as usual, was very satisfied with the service and care from Lucy and staff.read more

Chris MacConnell

21:46 30 Jul 18

I've been a patron of Bow River Hearing for at least 10 years now and have had nothing but exemplary service. Heather, Shannon, Brooke and Kimberly treat me like family. Keep up the good work!read more

James Verner

19:06 26 Jul 18

A very big thank-you to Dr. Rose and her staff for such royal treatment afforded my wife these past 3 months. Let me explain: Upon our return to Calgary from Thailand after a 50 year absence, my wife, Agnes, had severe hearing problems. She was introduced to Dr. Rose at Bow River Hearing at 16 Ave. NW Calgary. A fretful newcomer, Agnes was quickly set at ease by Rose's professionalism, coupled with a sense of compassion and thoughtful, patient care. At this point in time Agnes, replete with a special hearing devise, is now able to socialise very much better in a more normal, care-free manner than she had done previously. I have no hesitation in recommending Dr. Rose (as well as her helpful staff) to anyone with any hearing issue. Indeed, Dr. Rose Kalathottukaren, Audiologist, PhD., RAud is definitely in the "top drawer" category of her profession. Rev. Dr. James L. Verner PhDread more

Ebony Gooden

17:59 27 Jun 18

O my gosh. I was beyond anxious about finding a new audiologist because I am Deaf as in I was born deaf and I know ASL. I had lost my hearing aid and needed a new one. I first met a woman name Karen Jensen who knew little sign language last year which influenced my decision in choosing Bow River Hearing. I was upset to learned that she was no longer with the company and I was not connecting with the new specialist. She could not understand my concerns and spend half of the appointment trying to hook up my hearing aid. She ended up making it worse. I emailed with a complaint and they quickly made an appointment with Brooke Saxbee who knew little ASL and David Lee who is the owner of Bow River Hearing. David Lee is a brilliant man who know what he is doing. He asked me questions and is extremely interested in how much I could hear. He explained how brain work with sounds. I learned things that I've never knew about. He actually made me feel excited to try experimenting with different options instead of sticking with old methods! He gave me few options and I expressed my concerns about fiance due to me being under contract with my current hearing aid. He understood and was willing to work with me which made me feel so relieved. Brooke Saxbee is relearning ASL but she understood a bit about Deaf Culture. She reminded David to talk slower whenever he get excited. She also reminded him that it was important for me to see him talk and made sure I could see everyone talk. She is a fun person to talk with. She even mentioned about the option of hearing aids having colours as my current one is black (Ugh. Black.) And today is the day when I once again fell in love with Bow River Hearing. I'm actually looking forward to the next appointment!read more

Marylyn van Ryzewyk

14:41 09 Jun 18

We have been going to Bow River Hearing at THE CENTER STREET LOCATION .The most knowledgeable, considerate, friendly, caring staff you could ever hope to find in caring for your hearing loss.Top of the line equipment and hearing devices. So glad we go there!!! In May 2018 we had problems with our doctor for my husbands 75 yr old driver exam. Bow River went beyond the call of duty to resolve this issue and satisfy our family doctor regarding this matter. The best hearing team in Calgary. We would highly recommend them !Thank youread more

sobia asad

04:36 01 Jun 18

I like the service and very good staff.they help my dad his name SHUKAT HUSSAIN.He is very happy with them specially PRAB SRAN. LUCY GUO. HELENA ZHAO.Thanks for helpin my dad.my dad said they are sooo caring and lovelyread more

Rob Schmalzl

20:30 29 May 18

It was a great experience. Lucy and staff are always friendly and keen to answer any questions I had.

Dale Rollier

00:31 27 May 18

Always have received excellent service at this location. Lucy is very knowledgeable and I enjoy learning more information about my hearing aids. Even the receptionist is quite knowledgeable. Wish they had another location in the NE part of Calgary. Their Centre St location has such restricted parking.read more

Tyler Wallace

17:16 09 May 18

A friendly helpful group of practitioners eager to educate and assist their patients. I had a great experience here getting the best treatment from wonderful people!read more

Sherol Mae Lagundino

20:07 02 May 18

the staffs are really friendly to me and helpful to my problem. they follow up the patient even if they had assessed him or her for a long time. they have a good job to their patients!read more

N Yuen

06:43 02 May 18

Lucy was very patient and professional. She is a very compassionate and caring person and does want the best for her patients. At the end of 75 days trial, my dad wanted to keep his hearing aid so that was great. Lucy did a minor adjustment for him and he was invited to come back anytime for servicing. My mom on the other hand decided that she was ok without the hearing aid and wanted to return it. Lucy and Helena were very professional and there was no problem in returning her aid. Thanks Lucy and Helena!read more

Aurelien Brentraus

23:54 19 Mar 18

Good place they had done the test same day and with in half an hour .

Wilma Concepcion

17:57 05 Feb 18

Lucy and Staff are so nice, very professional. Everything was clearly explained to me: from hearing tests up to the programming of my new hearing aid. I'm happy to have my good hearing back. I recommend this place for hearing problems.read more

Fallon Merkowsky

19:15 08 Jan 18

Consummately professional service. I left with a greater understanding of my hearing. Any/all questions were answered immediately and with no equivocation. Outstanding visit, I will continue to use Bow River Hearing and I suggest others do as well.read more

Stephen Kievit

22:43 21 Dec 17

Had a great experience with the team. Very quick, very comfortable! Thank you!

Dianne Straub

17:25 30 Nov 17

Bow River Hearing offers excellent service, and I highly recommend them. I have complications of hearing loss, hearing distortion and Tinnitus. I was met with a high level of compassion, availability, and strategies. A big thank you goes to Heather for her dedication toward customer satisfaction.read more

meide huang

20:20 13 Oct 17

Thank Helena and Lucy for the amazing service for my mother and I hearing aids.

Ralph Hall

12:32 25 Sep 17

Harry Deykers

19:23 22 Sep 17

Had my hearing aids fitted today by Lucy, her service is excellent, initial hearing test was well done, fitting and explanations were terrific.read more

Patrick Patterson

19:26 29 Jun 17

great service. friendly staff. i'll be going bck

Farah Kubba

06:27 09 Mar 17

I have been a customer for Bow river hearing since 2008. I have been using hearing aids for 35 years and I have been dealing with many people at different countries but I never found such amazing and excellent service like Bow River Hearing. David Le is very very professional and really care about each specific case and he tries his best to provide the best for each patient. I remember starting from my first visit he worked so hard to analyze my situation and provide me the best hearing aid. He called me when he knows that there is something new that works better for me. He is also so flexible and because he feels our suffering and he knows if we can't hear well we can't live well he is always so patient and never give up until I am 100% satisfied.David Le is able to take a risk to provide better life for his patients. Bow river hearing is the only place that provides financial solutions for thier patients. I am so grateful to David Le and all Bow River Heating staff for the amazing services and because of them my hearing now is much better and I was able to move up in my career and get to management level , it was very difficult for me to hear everyone in meetings or phone calls so I wad stuck in a job that I don't like. I totally encourage you to try bow river hearing services and you will never regret it.read more

Bill Moskwa

03:35 13 Jan 17

I have been a client at Bow River Hearing for 18 months, and am totally happy with the service they provide. On a recent visit, I was having problems in certain situations hearing people. That's all David needed to hear and he did a total reassessment of the settings in my hearing aids and I am even more ecstatic now. There is nothing worse than being in a crowded room and you can't hear anybody. Thanks David and crew at Bow River Hearing for improving my quality of life.read more

Kaitlin Raniel

20:27 09 Dec 16

Bow River hearing. I like David Lee service. He explain clearly what all my options. After I pick a option he explain to me the advantage and what may be a better option. There is financial option they offer which a great. Now this is my third hearing aid with them is excellent. Thanks Bow River hearing aid.read more

Dennis So

02:52 28 Nov 16

They provided efficient,Professional service and generated the care and compassion which I was looking for. All of the staff was helpful knowledgeable and friendly, especially my Audiologist David Lee was excellent. He took care of my problem when I didn't have have appointment. I absolutely recommend them to anyone who is suffering hearing loss to check out Crescent Heights Bow river clinic.read more

Eddie C Lam

16:07 26 Nov 16

I recently had my hearing aids adjustment done on Crescent Heights location. . David was punctual, efficient, very professional and knowing exactly what you need at the same time. ...If you have any questions or concerns, David and staffs are awesome and so helpful. Make you feel right at home. I'd highly recommend them to all my friends and family The most knowledgeable, considerate, friendly, caring staff you could ever hope to find in caring for your hearing loss. So glad I go there!!!read more

Fabio Ferri de Barros

22:28 18 Nov 16

I recently had my hearing assessment performed by David Lee at Bow River Hearing. David was punctual, efficient, very professional and personable at the same time. I am pleasantly surprised to realize how much I was missing in my social and professional interactions as a result of my hearing loss. My high levels of stress led me to check my hearing. I was not fully aware of the impact hearing loss has on health related quality of life. David immediately provided me with meaningful information about my treatment options, and I was lucky enough to be fitted with hearing aids on the next day!!! I've been testing two different options Dave recommended as most suitable for me, and in less than a week I have noticed a dramatic improvement in my health related quality of life as a result of improved hearing. It is an incredible relief. Thank you Dave! I definitely recommend David and his team at Bow River Hearing.read more

Next Reviews

Google Rating

5.0

Kent Dalton

23:36 26 Mar 21

Very friendly and talented staff, both Jessica and Suzanne were a pleasure to deal with. It was my first hearing test, so everything was explained, the test itself went great. The results were explained to me in a manner i could understand. In my case a Drs consult was necessary, and was handled right then and there. Very good experience, don't hesitate to give these folks a call.

Brian Kuny

18:21 24 Dec 20

I have nothing but praise for the staff at the Bow River Hearing Centre. From Zar’s pleasant greeting and assistance when you first walk in, to the professional, thorough, understanding, and patient service from Lacey. I am just in the testing phase for my hearing aides and greatly appreciate the service provided by Bow River Hearing Centre. Thank you so much.

Tam McBride

17:05 11 Dec 20

All the staff at Bow River Hearing were very friendly and professional. Tracy was the Audiologist who did my hearing test. She went above and beyond with my testing and completing my report for the ENT specialist I was going to see. She was very personable, knowledgeable and professional and informed me about many things about my ears/hearing that I had no idea about. She also stressed the importance of getting family members to get their hearing tested as well. Thank you Tracy! I highly recommend you go to Bow River Hearing!

Cam Collingwood

04:08 10 Dec 20

My experience at Bow River Hearing was exceptional. Safe, informative, fast, efficient. Tracy was an absolute pleasure to deal with, and made me feel very comfortable with the process of getting my ears cleaned out. I can hear again! I would highly recommend Tracy, and the rest of the staff at Bow River Hearing.

Peter Nguyen

19:09 06 Nov 20

I visited Bow River Hearing (Bowness) a week ago at the recommendation of my Doctor regarding a case of tinnitus, and was thoroughly impressed by the level of service at this clinic. I met with David and he provided such a wealth of information regarding tinnitus. I left feeling reassured that this is something that is curable, and will eventually go away. Although my case is very mild, I also opted to get a hearing evaluation done and was glad I did. My hearing is still relatively good, but David provided excellent recommendations -- based on the test results -- on how I can preserve my hearing as I get older. He gave me lots of tips for preventative maintenance, which were very insightful. I am still relatively young (under 40), but I would recommend anyone to get a hearing evaluation done, regardless of age, to know how to preserve your hearing. I would definitely recommend this clinic to my friends & family. David was pleasure to deal with, and also the receptionist, Jessica. Both were very easy to communicate with.

Joseph Fernando

19:47 20 Sep 20

Took my grandfather here a few weeks ago for a hearing test and to be fitted for hearing aids, after seeing very good reviews for the place. Dr. Lee was very helpful about the whole process, explaining each step to us and answering any questions that we had. Once the hearing aids were ordered, they arrived quickly, and we were able to get a follow-up appointment to have them fitted. Dr. Lee very clearly explained the full process about cleaning and maintaining the hearing aids and it never felt like any steps were being rushed through. He has a great manner with elderly patients as well, making them feel comfortable despite any concerns they might have. The admin staff was also very quick to get back to us with any questions he had, and to book appointments. A really excellent experience overall, and the hearing aids have helped tremendously with my grandfather's quality of life.

Brett McKechnie

01:38 01 Sep 20

David was able to provide a clear and very understandable explanation of the hearing test process, the test results and way forward. At present I have new hearing aids and am learning a lot and expect to learn significantly more. The devices I am sure can be purchased at many places but it is the on site and remote support described by David that convinced me to purchase at Bow River Hearing.

Sallie V

02:20 31 Jul 20

Jonathan and his team were very helpful in finding a remedy for my irritated and itchy ears. I had seen a doctor whom suggested I use any moisturizer but that didn’t take away any of the itchiness. I turned to Bow River Hearing and found that the team not only specializes in hearing equipment, but is also knowledgeable on all aspects of the ears. They promptly found a topical skin serum for my ears that helps with the dryness, irritation and itch. I am very happy for the efficiency of Bow River Hearing and highly recommend their services.

Paul Morris

19:03 19 Jul 20

Extremely knowledgeable and helpful. Explained exactly what the hearing aids should do and they are great.

Sandra Park-Benstead

05:25 29 Feb 20

Heather made the experience of my first hearing test pleasant, thorough, reassuring and professional. I was treated with the utmost courtesy and kindness by all members of the staff and would recommend this location to anyone who needs a hearing test that they can trust.

Gord N

18:16 11 Jan 20

Outstanding service and care. Sarah is exceptional! It has been great dealing with everyone.

20:25 07 Jan 20

Just had my annual "tune-up" with Heather in the Bowness location. Is so great to be able to get re-tested and be able to ask questions important to me - really appreciate the staff and service - always leave having learned something new about hearing and listening - highly recommend. Bob

Og Ramos

18:38 15 Dec 19

Wonderful staff and doctors. Very open and helpful. The doctor that did my test was very informative and answered all of my questions.

Douglas Berquist

18:04 12 Dec 19

Lovely environment from the moment you arrive. No waiting, and Sarah made my visit welcoming and calming. She was so very clear thru the assessment and made me feel very informed throughout my visit. The assessment left me understanding exactly what my condition was and what I could do to resolve my issues. Then offered clear descriptions of products and how they were going to help in a variety of situations. Thanks so much Sarah, I’m not so nervous about my hearing any more and now I have options for the future.

Catherine Somani

20:47 03 Dec 19

I went to Bow River Hearing for my first ever hearing tests Doug was very professional & made me feel at ease. The facility was clean & modern & I didn't have to wait. I highly recommend them ?

Bruce Bembridge

17:56 22 Nov 19

Sarah Grund did most excellent work with me this week. An upgrade to my lates pair of "magic ears". Sarah, Alison & Heather are keeping up a wonderful tradition ... almost 2 decades, for me, when David's Mom was tuning in my ears. Keep up the good work, eh ... Bruce

Chris Chung

12:52 21 Nov 19

This place was very professional and efficient. My appointment was on time and throughout the whole process the service was fantastic Highly recommend.

05:48 21 Nov 19

This place was very professional and helpful. They tested and examined my son quickly and comfortably. They knew how to deal with children and make it as quick and painless as possible. Highly recommend.

Rik H

17:20 18 Nov 19

Great at giving hearing tests and giving advice on hearing devices, but they drop the ball when it comes to price of said hearing devices. Costco is the place to go to buy hearing aids

Margret Johnson

20:15 30 Oct 19

Alison and Heather were both supportive, kind and I had a great experience. Thank you

Ian Falls

15:51 25 Oct 19

The staff were all really welcoming, I met with Heather who was super helpful and seemed genuinely excited to be able to help me. Would definitely recommend these guys

Lauren Hoover

17:49 24 Oct 19

Excellent service, very knowledgeable, very professional. Warm, friendly and efficient. I dealt with Heather and was very pleased.

Jaelyn Smithson

05:47 14 Apr 19

I went for a hearing test with Rose and she was amazing. I felt a little nervous going in as I hadn't had a hearing test since elementary school but she made me feel at ease. Rose was very thorough, sweet and helpful. She made the experience easy for me and having anxiety that means a lot.

Les Daniels

00:02 15 Mar 19

Dave and Doug were very knowledgeable and provided excellent customer service

Jennifer Suen

16:15 11 Dec 18

Rose K. is excellent. She is kind, very patiently explained and addressed all my queries.Highly professional. I was nervous, felt intimated and didn't know what to expect for my 1st visit for a hearing test today. She made it so pleasant and I felt completely at ease after the first few minutes meeting with her. She is caring, attentive, listen and respond unbelievable well. I felt heard totally. I will highly recommending her to anyone.The office staff Alison is also amazing friendly, fun loving and courteous.

00:59 11 Dec 18

Rose K. is excellent. She is kind, very patiently explained and address all my queries.Highly professional. I was nervous, felt intimated and didn't know what to expect for my 1st visit for a hearing test. She made it so pleasant and I felt completely at ease after the first few minutes meeting with her. She is caring, attentive, listen and respond unbelievable well. I felt heard totally. I will highly recommending her to anyone.

Jodi Hernandez

20:56 27 Oct 18

Pawan Sidhu

21:51 29 Aug 18

Very kind and welcoming staff. Prabh especially was very generous and helpful. She was able to translate everything in Punjabi for my grandpa leaving him very satisfied with the service provided.

aliali P

03:06 29 Aug 18

This is the third year since I joined Bow River Hearing, a family business treating clients like family! I enjoy working here with a passionate team who’ll go the extra mile for patients. My biggest motivation is seeing the joyful faces of patients who can hear again with hearing aids! It’s amazing to be part of someone’s life changing experience.

john schmidt

22:18 26 Aug 18

Wonderful, professional and attentive staff. They came highly recommended by another customer and I am also very happy with the quality and service they provided.

Paul Hiyong Byun

18:28 26 Aug 18

Patient focused staff combined with supportive management have driven this company to become one of the leading providers in hearing aid solutions. Staff here will go the extra mile to achieve customer satisfaction. I would't hesitate to take anyone in my family here for hearing difficulties :)

Jacob Varghese

03:23 23 Aug 18

It was a delightful experience at the clinic and Dr. Rose was extremely professional and very patient centric. Highly recommendable. Keep up the good work Dr Rose.

S S

13:09 22 Aug 18

Recently visited Bow Valley Hearing clinic. Everything, right from setting up an appointment to diagnosis went so smoothly and well! Audiologist Rose took care of everything regarding hearing test. She explained the things so well. Pleasant experience! Nimisha Salunke

Xi Chen

15:49 21 Aug 18

Dr. Rose is the best . She is so nice and helpful. I strongly recommend. Alison is a very nice and beautiful reception. Thanks all for help.

Walter Potter

00:34 10 Aug 18

Rose is more than "TEN STARS" always explains things so that I the client can understand what is being accomplished, and how. Rose has a very positive, understanding, attitude, and the well being of her clients are very important to her. Rose I have recommended you to my "Friends and Family". A VERY BIG THANK YOU! but what are all these strange things that I am hearing now, that I have not enjoyed for years? Thank you. Walter

Nemanja Pavlovic

17:16 08 Aug 18

I went to this office for a hearing test. Dr. Rose Kalathottukaren was very helpful. She took time to explain possible causes of my problem and provided valuable recommendations. I highly recommend this place.

Steve Wong

22:15 07 Aug 18

Thanks Brooke & Shannon for recommending me to the tinnitus seminar. It was very informative. Can't wait to check out some of the different topics you offer.

Laurie Brockman

19:03 12 Jul 18

Rose has been great!! In the initial consultation and follow-up meetings she always answers my questions clearly and fully. She is friendly and helpful at all times. I have no hesitation recommending Rose and Bow River Hearing for their excellent service.

James Yao

17:44 25 Jun 18

My experience with Lucy was immaculate. Being both professional and gentle, she not only made the process of making an ear mold easy and painless, but she also provided tips on caring for my ears. Overall wonderful experience, and would recommend her to anyone with any issues.

George Ouimet

13:40 16 May 18

Had my hearing tested here a few weeks ago. Great service, very friendly. No complaints.

George J Hunter

21:08 14 May 18

First Let me thank all the staff at this location. Second...many many thanks for the tremendous professionalism in which Lucy handles us patients. Thirdly....A special thank you to Helena...for the method in which she helped me when I was in the States.....(Could not get service there)

Timary Cheung

04:50 23 Mar 18

Hearing audiogolist lacey and her supporting staff at Bow River Hearing have made this the best experience ever. She is wonderful, caring, patient and professional. I would recommend Bow River Hearing to anyone who is looking for a hearing aid. Thank you so much!

Ken Billups

02:19 29 Dec 17

lucy and Helena gave very caring and professional service. A much better experience than some other hearing places I've been too.

Jade Max

14:35 13 Dec 17

Several months ago, my husband got frustrated with me and demanded I get my hearing checked as I was asking him to repeat himself constantly. My doctor referred me to this branch of Bow River Hearing where Laurie and Karen, both super friendly and helpful, took care of me every step of the way, supporting me through the process of the exams. I was recently the recipient of the "Gift of Hearing" program; a program I had no idea they even had! The audiologists recommend patients and a lucky few are chosen for the gift of free top-of-the-line hearing aids. From testing, to selection, to fitting, the team at Bow River hearing has made this a very positive experience - being able to hear again, after not realizing just how bad it was, is simply wonderful!

Rory McAlduff

06:23 13 Dec 17

My wife was selected for a complimentary hearing aid by the team at the Bowness location. The service and people are amazing, they were very thorough and spent as much time as needed to answer all of our questions. So far the hearing aid has helped immensely for both my wife and myself, it's nice to not be repeating myself all day, and my wife loves being able to hear from both sides. Overall a Fantastic experience.

Ann Brain

03:51 01 Dec 17

My experience at the Airdrie Store was absolutely without question great ,Both Heather and Shannon are very good at their profession, Heather was so helpful and under standing of my problem , I can only give them number one and first class operation.

Peter Munnings

19:35 17 Jun 17

Seven and a half months into my hearing aid experience, and still a very happy customer! My family has greatly enjoyed a more "present" father and husband! Have found the rechargeable battery system a very workable daily routine and have experienced the stress free advantage of not wondering if my aids will have full power for a full day! David, Laurie, and the whole team at Bow River are delightful and have given the best of service in consultation, installation, and follow-up care! I am truly a satisfied customer - amazed at God's gift of hearing and the skills of professionals like David and team who so ably keep that gift of hearing alive!!! Very gratefully, Peter

Sven Hansen

17:43 26 May 17

Up until just recently, I have had the great pleasure of dealing with Lori, Nikki, and David at Bow River Hearing. Lori's customer service is second to none, and I have never felt better served than when in her capable hands. David's knowledge is wide and abundant. Nikki is friendly, smiles easily and is a pleasure to do business with. It is easy to see and sense that they are a Customer Centric organization, and give their customers great value, in equipment, knowledge and customer service. (They got great candies too). My departure as a customer was due simply to convenience for me based upon where I work and live, but given the opportunity I would not hesitate to deal with them again. 5 Thumbs up.

Dave Mah

21:36 12 May 17

I phoned Lori and made an appointment for the first available time slot to adjust my hearing aid with David. My family and co-workers had encouraged me to do so because I was increasingly hearing the words in conversations and meetings but not understanding everything discussed...I was missing bits and pieces-not good. I hadn't seen David since about 2011, he explained that he had a new approach...WOW! He spent about 2 hours on me: made have lunch with him, thoroughly retested my hearing, explained everything-made sure I understood ALL MY OPTIONS. Honestly, I arrived quite pessimistic, my hearing had taken a drastic turn for the worse...when I left, my frame of mind had done a 180 degree turn to "fairly optimistic", for my situation. On the drive back to work, with my freshly adjusted hearing aids, I heard all sorts of sounds that I'd not heard in a couple of years! I highly recommend David and the staff at Bow River Hearing! Their new approach made me feel like I was getting professional advice from a family member...AWESOME! D.R.(Dave) Mah

Petra O'Neill

01:11 11 Apr 17

With a cozy office environment and friendly welcoming staff, our first visit to a hearing specialist was very informative and educational. Although our session went over the scheduled time, we were provided the necessary tools in which to make important hearing health decisions. We felt that our questions were addressed and that our needs were met.

TUSHAR DESAI

18:40 02 Mar 17

Visited 27FEB, 2017 morning and was serviced very well. Explained the results in detail with remedial options. Guided me for getting financial assistance.

M P

21:22 24 Feb 17

I went to this place because of the good reviews here. So far my experience has gone from bizarre to excellent. I can say they are very responsive to feedback and try to make things right. Customer oriented. I am very glad to have them as my hearing aid specialist. The people are very friendly and want you to be happy with their service. Also the testing room has pleasing and relaxing views of the bow river. It can help if you are getting a little stressed to relax. And the staff brought me herbal tea. It took some tries and patience but Dr. Lee was able to get a fitting for the lyric hearing aid in both ears. This is the kind of hearing aid you wear in the ear canal for months at a time, 24/7, and then replace. You can adjust the volume and put it to sleep with a magnetic wand. It takes some adjustment to get used to wearing the device. So far I'm on day 2. I love my better hearing so far. Hopefully in a few days I'll not notice it in my ear anymore. [Edited after second appointment]

D G

00:12 01 Feb 17

I've had hearing loss in mid and high frequencies for quite a few years. Over that time I learned to compensate by lip-reading, also called speech-reading. As long as I could see the person's face, I could hear what they were saying. (And I used closed captioning on the TV.) As my hearing loss worsened, these adaptations weren't enough. Listening with my full concentration and lip-reading to fill in the blanks was exhausting and I still had to ask people to repeat themselves or speak more slowly. So, I decided to get hearing aids. I went to a clinic recommended by the ENT that I saw years before. The clinic recommended Phonak hearing aids which I bought. Unfortunately, the hearing aids did not improve my hearing. I could tell they were on but there was very little improvement in volume or clarity. I returned to the clinic many times over the following year but the adjustments made little or no improvement and the audiologist said I should get new hearing aids. I thought there must be something more serious wrong with my ears so I asked my family doctor for a referral to Alberta Health Services audiology dept for a hearing test (which is a free appointment). The conclusion from the AHS audiologist was that my hearing aids just needed adjusting. I also called Phonak, gave them details from my AHS audiogram and asked them if I had the correct hearing aids for my hearing loss. They said yes. So, back I went to the original clinic and had my hearing aids adjusted again. Not much improvement so I returned several more times for more adjustments. At each appointment the audiologist tried to sell me new hearing aids. But, based on the AHS audiologist and the Phonak rep I talked to on the phone, I didn't need new hearing aids, I just needed my current hearing aids adjusted. This situation was very frustrating. I had almost given up hope on ever hearing properly. Then, someone suggested Bow River Hearing on 16 Ave NW. I thought it might be worth a try so I called them for an appointment to adjust my hearing aids. Right away, at the very first appointment I was impressed with the hygiene precautions David, the audiologist, took with my hearing aids. (My old clinic never cleaned their hands before touching my hearing aids or my ears.) David also took the time to ask key questions and explain things to me. He adjusted my hearing aids but, they did not seem to work any better. So, I went back for a second appointment. It was at this second appointment that the miracle happened. It turns out, the computer program that the original clinic installed in my Phonak hearing aids was NOT the specialized Phonak program. So, the sound quality was poor and the adjustments made little difference. At the second appt, David replaced the original computer program with the specialized Phonak program. Immediately, I could hear clearly. Wow! In fact, I'm tempted to ask him to turn them down a bit. So, if you're not getting good volume and clarity out of your hearing aids, or if your clinic is pressuring you into buying new hearing aids, I strongly recommend you make an appointment with David at Bow River Hearing. He's got the expertise to investigate and try different solutions so you can get the most out of your current hearing aids. David accomplished in 2 appointments what my original clinic could not accomplish in over a dozen appointments !

03:36 13 Jan 17

Hillory Regular

17:20 17 Nov 16

I cannot say enough about how Amazing the service was at Bow River Hearing. I wouldn't even call it service, because to me it felt like I was family. As soon as I walked into the office I was greeted and asked if there was anything they could get me to eat or a snack while I waited for a few minutes. Now I've been to MANY doctors offices and different specialist appointments over my 27 years, and I've gotten good treatment, but this was different. Something about the welcoming and how they treat you, set them apart from all the others. While I waited I had a snack and a drink and I was sitting there amazed. It was an instant feeling when I walked into the office that I just can't explain. When I went in for my appointment I felt like I had already known them because they made me so comfortable and feel like I was family. They explained everything as they went, answered all my questions and said they want to do the same for me as they would for their family..as in take the best care of them and get some answers for the concerns I was there for. From the moment I walked into the office, til the moment I walked away..well and after haha..I was stunned and amazed. I would recommend absolutely everyone I know to go to the same office if they were to have some hearing concerns or even just need a hearing test for work. Absolutely Amazing!!

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