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BRH-Inbound-Blog-Nov2020-MaskCommunication

Home>>Helpful Tips For Communicating With Masks>>BRH-Inbound-Blog-Nov2020-MaskCommunication

BRH-Inbound-Blog-Nov2020-MaskCommunication

By Jessalyn Li|2020-11-04T18:35:20-06:00November 4th, 2020|0 Comments

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5.0

Bow River Hearing

Bow River Hearing

5.0

Kent Dalton

23:36 26 Mar 21

Very friendly and talented staff, both Jessica and Suzanne were a pleasure to deal with. It was my first hearing test, so everything was explained, the test itself went great. The results were explained to me in a manner i could understand. In my case a Drs consult was necessary, and was handled right then and there. Very good experience, don't hesitate to give these folks a call.

Brian Kuny

18:21 24 Dec 20

I have nothing but praise for the staff at the Bow River Hearing Centre. From Zar’s pleasant greeting and assistance when you first walk in, to the professional, thorough, understanding, and patient service from Lacey. I am just in the testing phase for my hearing aides and greatly appreciate the service provided by Bow River Hearing Centre. Thank you so much.

Tam McBride

17:05 11 Dec 20

All the staff at Bow River Hearing were very friendly and professional. Tracy was the Audiologist who did my hearing test. She went above and beyond with my testing and completing my report for the ENT specialist I was going to see. She was very personable, knowledgeable and professional and informed me about many things about my ears/hearing that I had no idea about. She also stressed the importance of getting family members to get their hearing tested as well. Thank you Tracy! I highly recommend you go to Bow River Hearing!

Cam Collingwood

Cam Collingwood

04:08 10 Dec 20

My experience at Bow River Hearing was exceptional. Safe, informative, fast, efficient. Tracy was an absolute pleasure to deal with, and made me feel very comfortable with the process of getting my ears cleaned out. I can hear again! I would highly recommend Tracy, and the rest of the staff at Bow River Hearing.

Peter Nguyen

19:09 06 Nov 20

I visited Bow River Hearing (Bowness) a week ago at the recommendation of my Doctor regarding a case of tinnitus, and was thoroughly impressed by the level of service at this clinic. I met with David and he provided such a wealth of information regarding tinnitus. I left feeling reassured that this is something that is curable, and will eventually go away. Although my case is very mild, I also opted to get a hearing evaluation done and was glad I did. My hearing is still relatively good, but David provided excellent recommendations -- based on the test results -- on how I can preserve my hearing as I get older. He gave me lots of tips for preventative maintenance, which were very insightful. I am still relatively young (under 40), but I would recommend anyone to get a hearing evaluation done, regardless of age, to know how to preserve your hearing. I would definitely recommend this clinic to my friends & family. David was pleasure to deal with, and also the receptionist, Jessica. Both were very easy to communicate with.

Joseph Fernando

Joseph Fernando

19:47 20 Sep 20

Took my grandfather here a few weeks ago for a hearing test and to be fitted for hearing aids, after seeing very good reviews for the place. Dr. Lee was very helpful about the whole process, explaining each step to us and answering any questions that we had. Once the hearing aids were ordered, they arrived quickly, and we were able to get a follow-up appointment to have them fitted. Dr. Lee very clearly explained the full process about cleaning and maintaining the hearing aids and it never felt like any steps were being rushed through. He has a great manner with elderly patients as well, making them feel comfortable despite any concerns they might have. The admin staff was also very quick to get back to us with any questions he had, and to book appointments. A really excellent experience overall, and the hearing aids have helped tremendously with my grandfather's quality of life.

Brett McKechnie

Brett McKechnie

01:38 01 Sep 20

David was able to provide a clear and very understandable explanation of the hearing test process, the test results and way forward. At present I have new hearing aids and am learning a lot and expect to learn significantly more. The devices I am sure can be purchased at many places but it is the on site and remote support described by David that convinced me to purchase at Bow River Hearing.

Sallie V

02:20 31 Jul 20

Jonathan and his team were very helpful in finding a remedy for my irritated and itchy ears. I had seen a doctor whom suggested I use any moisturizer but that didn’t take away any of the itchiness. I turned to Bow River Hearing and found that the team not only specializes in hearing equipment, but is also knowledgeable on all aspects of the ears. They promptly found a topical skin serum for my ears that helps with the dryness, irritation and itch. I am very happy for the efficiency of Bow River Hearing and highly recommend their services.

Paul Morris

19:03 19 Jul 20

Extremely knowledgeable and helpful. Explained exactly what the hearing aids should do and they are great.

Sandra Park-Benstead

Sandra Park-Benstead

05:25 29 Feb 20

Heather made the experience of my first hearing test pleasant, thorough, reassuring and professional. I was treated with the utmost courtesy and kindness by all members of the staff and would recommend this location to anyone who needs a hearing test that they can trust.

Gord N

18:16 11 Jan 20

Outstanding service and care. Sarah is exceptional! It has been great dealing with everyone.

Bob Miller

20:25 07 Jan 20

Just had my annual "tune-up" with Heather in the Bowness location. Is so great to be able to get re-tested and be able to ask questions important to me - really appreciate the staff and service - always leave having learned something new about hearing and listening - highly recommend. Bob

Og Ramos

18:38 15 Dec 19

Wonderful staff and doctors. Very open and helpful. The doctor that did my test was very informative and answered all of my questions.

Douglas Berquist

Douglas Berquist

18:04 12 Dec 19

Lovely environment from the moment you arrive. No waiting, and Sarah made my visit welcoming and calming. She was so very clear thru the assessment and made me feel very informed throughout my visit. The assessment left me understanding exactly what my condition was and what I could do to resolve my issues. Then offered clear descriptions of products and how they were going to help in a variety of situations. Thanks so much Sarah, I’m not so nervous about my hearing any more and now I have options for the future.

Catherine Somani

Catherine Somani

20:47 03 Dec 19

I went to Bow River Hearing for my first ever hearing tests Doug was very professional & made me feel at ease. The facility was clean & modern & I didn't have to wait. I highly recommend them ?

Bruce Bembridge

Bruce Bembridge

17:56 22 Nov 19

Sarah Grund did most excellent work with me this week. An upgrade to my lates pair of "magic ears". Sarah, Alison & Heather are keeping up a wonderful tradition ... almost 2 decades, for me, when David's Mom was tuning in my ears. Keep up the good work, eh ... Bruce

Chris Chung

12:52 21 Nov 19

This place was very professional and efficient. My appointment was on time and throughout the whole process the service was fantastic Highly recommend.

Chris Chung

05:48 21 Nov 19

This place was very professional and helpful. They tested and examined my son quickly and comfortably. They knew how to deal with children and make it as quick and painless as possible. Highly recommend.

Rik H

17:20 18 Nov 19

Great at giving hearing tests and giving advice on hearing devices, but they drop the ball when it comes to price of said hearing devices. Costco is the place to go to buy hearing aids

Margret Johnson

Margret Johnson

20:15 30 Oct 19

Alison and Heather were both supportive, kind and I had a great experience. Thank you

Ian Falls

15:51 25 Oct 19

The staff were all really welcoming, I met with Heather who was super helpful and seemed genuinely excited to be able to help me. Would definitely recommend these guys

Lauren Hoover

17:49 24 Oct 19

Excellent service, very knowledgeable, very professional. Warm, friendly and efficient. I dealt with Heather and was very pleased.

Jaelyn Smithson

Jaelyn Smithson

05:47 14 Apr 19

I went for a hearing test with Rose and she was amazing. I felt a little nervous going in as I hadn't had a hearing test since elementary school but she made me feel at ease. Rose was very thorough, sweet and helpful. She made the experience easy for me and having anxiety that means a lot.

Les Daniels

00:02 15 Mar 19

Dave and Doug were very knowledgeable and provided excellent customer service

Jennifer Suen

16:15 11 Dec 18

Rose K. is excellent. She is kind, very patiently explained and addressed all my queries.Highly professional. I was nervous, felt intimated and didn't know what to expect for my 1st visit for a hearing test today. She made it so pleasant and I felt completely at ease after the first few minutes meeting with her. She is caring, attentive, listen and respond unbelievable well. I felt heard totally. I will highly recommending her to anyone.The office staff Alison is also amazing friendly, fun loving and courteous.

Jennifer Suen

00:59 11 Dec 18

Rose K. is excellent. She is kind, very patiently explained and address all my queries.Highly professional. I was nervous, felt intimated and didn't know what to expect for my 1st visit for a hearing test. She made it so pleasant and I felt completely at ease after the first few minutes meeting with her. She is caring, attentive, listen and respond unbelievable well. I felt heard totally. I will highly recommending her to anyone.

Jodi Hernandez

20:56 27 Oct 18

I went for a hearing test with Rose and she was amazing. I felt a little nervous going in as I hadn't had a hearing test since elementary school but she made me feel at ease. Rose was very thorough, sweet and helpful. She made the experience easy for me and having anxiety that means a lot.

Pawan Sidhu

21:51 29 Aug 18

Very kind and welcoming staff. Prabh especially was very generous and helpful. She was able to translate everything in Punjabi for my grandpa leaving him very satisfied with the service provided.

aliali P

03:06 29 Aug 18

This is the third year since I joined Bow River Hearing, a family business treating clients like family! I enjoy working here with a passionate team who’ll go the extra mile for patients. My biggest motivation is seeing the joyful faces of patients who can hear again with hearing aids! It’s amazing to be part of someone’s life changing experience.

john schmidt

22:18 26 Aug 18

Wonderful, professional and attentive staff. They came highly recommended by another customer and I am also very happy with the quality and service they provided.

Paul Hiyong Byun

Paul Hiyong Byun

18:28 26 Aug 18

Patient focused staff combined with supportive management have driven this company to become one of the leading providers in hearing aid solutions. Staff here will go the extra mile to achieve customer satisfaction. I would't hesitate to take anyone in my family here for hearing difficulties :)

Jacob Varghese

03:23 23 Aug 18

It was a delightful experience at the clinic and Dr. Rose was extremely professional and very patient centric. Highly recommendable. Keep up the good work Dr Rose.

S S

13:09 22 Aug 18

Recently visited Bow Valley Hearing clinic. Everything, right from setting up an appointment to diagnosis went so smoothly and well! Audiologist Rose took care of everything regarding hearing test. She explained the things so well. Pleasant experience! Nimisha Salunke

Xi Chen

15:49 21 Aug 18

Dr. Rose is the best . She is so nice and helpful. I strongly recommend. Alison is a very nice and beautiful reception. Thanks all for help.

Walter Potter

00:34 10 Aug 18

Rose is more than "TEN STARS" always explains things so that I the client can understand what is being accomplished, and how. Rose has a very positive, understanding, attitude, and the well being of her clients are very important to her. Rose I have recommended you to my "Friends and Family". A VERY BIG THANK YOU! but what are all these strange things that I am hearing now, that I have not enjoyed for years? Thank you. Walter

Mackenzie Morey

Mackenzie Morey

17:15 09 Aug 18

Great place to work! They really go above and beyond to make everyone feel like family.

Nemanja Pavlovic

Nemanja Pavlovic

17:16 08 Aug 18

I went to this office for a hearing test. Dr. Rose Kalathottukaren was very helpful. She took time to explain possible causes of my problem and provided valuable recommendations. I highly recommend this place.

Steve Wong

22:15 07 Aug 18

Thanks Brooke & Shannon for recommending me to the tinnitus seminar. It was very informative. Can't wait to check out some of the different topics you offer.

Laurie Brockman

Laurie Brockman

19:03 12 Jul 18

Rose has been great!! In the initial consultation and follow-up meetings she always answers my questions clearly and fully. She is friendly and helpful at all times. I have no hesitation recommending Rose and Bow River Hearing for their excellent service.

James Yao

17:44 25 Jun 18

My experience with Lucy was immaculate. Being both professional and gentle, she not only made the process of making an ear mold easy and painless, but she also provided tips on caring for my ears. Overall wonderful experience, and would recommend her to anyone with any issues.

George Ouimet

13:40 16 May 18

Had my hearing tested here a few weeks ago. Great service, very friendly. No complaints.

George J Hunter

George J Hunter

21:08 14 May 18

First Let me thank all the staff at this location. Second...many many thanks for the tremendous professionalism in which Lucy handles us patients. Thirdly....A special thank you to Helena...for the method in which she helped me when I was in the States.....(Could not get service there)

Timary Cheung

04:50 23 Mar 18

Hearing audiogolist lacey and her supporting staff at Bow River Hearing have made this the best experience ever. She is wonderful, caring, patient and professional. I would recommend Bow River Hearing to anyone who is looking for a hearing aid. Thank you so much!

Ken Billups

02:19 29 Dec 17

lucy and Helena gave very caring and professional service. A much better experience than some other hearing places I've been too.

Jade Max

14:35 13 Dec 17

Several months ago, my husband got frustrated with me and demanded I get my hearing checked as I was asking him to repeat himself constantly. My doctor referred me to this branch of Bow River Hearing where Laurie and Karen, both super friendly and helpful, took care of me every step of the way, supporting me through the process of the exams. I was recently the recipient of the "Gift of Hearing" program; a program I had no idea they even had! The audiologists recommend patients and a lucky few are chosen for the gift of free top-of-the-line hearing aids. From testing, to selection, to fitting, the team at Bow River hearing has made this a very positive experience - being able to hear again, after not realizing just how bad it was, is simply wonderful!

Rory McAlduff

06:23 13 Dec 17

My wife was selected for a complimentary hearing aid by the team at the Bowness location. The service and people are amazing, they were very thorough and spent as much time as needed to answer all of our questions. So far the hearing aid has helped immensely for both my wife and myself, it's nice to not be repeating myself all day, and my wife loves being able to hear from both sides. Overall a Fantastic experience.

Ann Brain

03:51 01 Dec 17

My experience at the Airdrie Store was absolutely without question great ,Both Heather and Shannon are very good at their profession, Heather was so helpful and under standing of my problem , I can only give them number one and first class operation.

Peter Munnings

19:35 17 Jun 17

Seven and a half months into my hearing aid experience, and still a very happy customer! My family has greatly enjoyed a more "present" father and husband! Have found the rechargeable battery system a very workable daily routine and have experienced the stress free advantage of not wondering if my aids will have full power for a full day! David, Laurie, and the whole team at Bow River are delightful and have given the best of service in consultation, installation, and follow-up care! I am truly a satisfied customer - amazed at God's gift of hearing and the skills of professionals like David and team who so ably keep that gift of hearing alive!!! Very gratefully, Peter

Sven Hansen

17:43 26 May 17

Up until just recently, I have had the great pleasure of dealing with Lori, Nikki, and David at Bow River Hearing. Lori's customer service is second to none, and I have never felt better served than when in her capable hands. David's knowledge is wide and abundant. Nikki is friendly, smiles easily and is a pleasure to do business with. It is easy to see and sense that they are a Customer Centric organization, and give their customers great value, in equipment, knowledge and customer service. (They got great candies too). My departure as a customer was due simply to convenience for me based upon where I work and live, but given the opportunity I would not hesitate to deal with them again. 5 Thumbs up.

Dave Mah

21:36 12 May 17

I phoned Lori and made an appointment for the first available time slot to adjust my hearing aid with David. My family and co-workers had encouraged me to do so because I was increasingly hearing the words in conversations and meetings but not understanding everything discussed...I was missing bits and pieces-not good. I hadn't seen David since about 2011, he explained that he had a new approach...WOW! He spent about 2 hours on me: made have lunch with him, thoroughly retested my hearing, explained everything-made sure I understood ALL MY OPTIONS. Honestly, I arrived quite pessimistic, my hearing had taken a drastic turn for the worse...when I left, my frame of mind had done a 180 degree turn to "fairly optimistic", for my situation. On the drive back to work, with my freshly adjusted hearing aids, I heard all sorts of sounds that I'd not heard in a couple of years! I highly recommend David and the staff at Bow River Hearing! Their new approach made me feel like I was getting professional advice from a family member...AWESOME! D.R.(Dave) Mah

Petra O'Neill

01:11 11 Apr 17

With a cozy office environment and friendly welcoming staff, our first visit to a hearing specialist was very informative and educational. Although our session went over the scheduled time, we were provided the necessary tools in which to make important hearing health decisions. We felt that our questions were addressed and that our needs were met.

TUSHAR DESAI

18:40 02 Mar 17

Visited 27FEB, 2017 morning and was serviced very well. Explained the results in detail with remedial options. Guided me for getting financial assistance.

M P

21:22 24 Feb 17

I went to this place because of the good reviews here. So far my experience has gone from bizarre to excellent. I can say they are very responsive to feedback and try to make things right. Customer oriented. I am very glad to have them as my hearing aid specialist. The people are very friendly and want you to be happy with their service. Also the testing room has pleasing and relaxing views of the bow river. It can help if you are getting a little stressed to relax. And the staff brought me herbal tea. It took some tries and patience but Dr. Lee was able to get a fitting for the lyric hearing aid in both ears. This is the kind of hearing aid you wear in the ear canal for months at a time, 24/7, and then replace. You can adjust the volume and put it to sleep with a magnetic wand. It takes some adjustment to get used to wearing the device. So far I'm on day 2. I love my better hearing so far. Hopefully in a few days I'll not notice it in my ear anymore. [Edited after second appointment]

D G

00:12 01 Feb 17

I've had hearing loss in mid and high frequencies for quite a few years. Over that time I learned to compensate by lip-reading, also called speech-reading. As long as I could see the person's face, I could hear what they were saying. (And I used closed captioning on the TV.) As my hearing loss worsened, these adaptations weren't enough. Listening with my full concentration and lip-reading to fill in the blanks was exhausting and I still had to ask people to repeat themselves or speak more slowly. So, I decided to get hearing aids. I went to a clinic recommended by the ENT that I saw years before. The clinic recommended Phonak hearing aids which I bought. Unfortunately, the hearing aids did not improve my hearing. I could tell they were on but there was very little improvement in volume or clarity. I returned to the clinic many times over the following year but the adjustments made little or no improvement and the audiologist said I should get new hearing aids. I thought there must be something more serious wrong with my ears so I asked my family doctor for a referral to Alberta Health Services audiology dept for a hearing test (which is a free appointment). The conclusion from the AHS audiologist was that my hearing aids just needed adjusting. I also called Phonak, gave them details from my AHS audiogram and asked them if I had the correct hearing aids for my hearing loss. They said yes. So, back I went to the original clinic and had my hearing aids adjusted again. Not much improvement so I returned several more times for more adjustments. At each appointment the audiologist tried to sell me new hearing aids. But, based on the AHS audiologist and the Phonak rep I talked to on the phone, I didn't need new hearing aids, I just needed my current hearing aids adjusted. This situation was very frustrating. I had almost given up hope on ever hearing properly. Then, someone suggested Bow River Hearing on 16 Ave NW. I thought it might be worth a try so I called them for an appointment to adjust my hearing aids. Right away, at the very first appointment I was impressed with the hygiene precautions David, the audiologist, took with my hearing aids. (My old clinic never cleaned their hands before touching my hearing aids or my ears.) David also took the time to ask key questions and explain things to me. He adjusted my hearing aids but, they did not seem to work any better. So, I went back for a second appointment. It was at this second appointment that the miracle happened. It turns out, the computer program that the original clinic installed in my Phonak hearing aids was NOT the specialized Phonak program. So, the sound quality was poor and the adjustments made little difference. At the second appt, David replaced the original computer program with the specialized Phonak program. Immediately, I could hear clearly. Wow! In fact, I'm tempted to ask him to turn them down a bit. So, if you're not getting good volume and clarity out of your hearing aids, or if your clinic is pressuring you into buying new hearing aids, I strongly recommend you make an appointment with David at Bow River Hearing. He's got the expertise to investigate and try different solutions so you can get the most out of your current hearing aids. David accomplished in 2 appointments what my original clinic could not accomplish in over a dozen appointments !

Bill Moskwa

03:36 13 Jan 17

I have been a client at Bow River Hearing for 18 months, and am totally happy with the service they provide. On a recent visit, I was having problems in certain situations hearing people. That's all David needed to hear and he did a total reassessment of the settings in my hearing aids and I am even more ecstatic now. There is nothing worse than being in a crowded room and you can't hear anybody. Thanks David and crew at Bow River Hearing for improving my quality of life.

Hillory Regular

Hillory Regular

17:20 17 Nov 16

I cannot say enough about how Amazing the service was at Bow River Hearing. I wouldn't even call it service, because to me it felt like I was family. As soon as I walked into the office I was greeted and asked if there was anything they could get me to eat or a snack while I waited for a few minutes. Now I've been to MANY doctors offices and different specialist appointments over my 27 years, and I've gotten good treatment, but this was different. Something about the welcoming and how they treat you, set them apart from all the others. While I waited I had a snack and a drink and I was sitting there amazed. It was an instant feeling when I walked into the office that I just can't explain. When I went in for my appointment I felt like I had already known them because they made me so comfortable and feel like I was family. They explained everything as they went, answered all my questions and said they want to do the same for me as they would for their family..as in take the best care of them and get some answers for the concerns I was there for. From the moment I walked into the office, til the moment I walked away..well and after haha..I was stunned and amazed. I would recommend absolutely everyone I know to go to the same office if they were to have some hearing concerns or even just need a hearing test for work. Absolutely Amazing!!

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